Frequently Asked Questions

Please read our FAQ before sending us a message.

How will I receive my order?

All orders are dispatched via our trusted courier partners.

 

In how many days will I receive my order?

All within India are delivered within 3-5 working days. Please note shipping duration may vary incase bad weather, public holidays, etc.

Are there any shipping charges?

We have free shipping on all orders worth Rs.500/- and above, for orders below Rs.500/- we levy a Rs.75/- shipping charge.

How secure is shopping in the Online Shop? Is my data protected?

All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.

Do you have Cash on Delivery?

No we do not have Cash on Delivery facilities.

What if my payment fails?

In case of a payment failure, please retry keeping in mind the following:

  • Information passed on to payment gateway is accurate i.e. account details, billing address, and password (for net banking); and that your internet connection is not disrupted in the process.
  • If your account has been debited after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at info@dotbadges.com
I want a refund for my order

Please note we only provide refunds for orders which are damaged, in any possible way. Please note any damage shall be brought to our notice within 24 hours of receiving the package, failing to which Dot Badges will not entertain any refund claims.

 

What if my order comes damaged?

We try our level best to deliver your packages to you in the best manner, but incase of any damages, please write to us at support@dotbadges.com within 24 hours of receiving the package. And we’ll consider the same. Any claims made after 24 hours of receiving the package will not be entertained.

 

I don't like my product I want to return it

In such case, please write to us at support@dotbadges.com, please mention your order number, please note all products must be in unused condition with all packaging and labels intact. Any claims made after 24 hours of receiving the package will not be entertained. Please note the goods are to be shipped by the customer and cost for the same must be borne by the customer to the address below:

Dot Badges, 14/A-8 Navjivan Colony, Mori Road, Mahim West, Mumbai 400016

A refund will be provided in form of a store points which could be availed on your next purchase at www.dotbadges.com

 

Terms and Conditions

By using the services on the www.dotbadges.com you are agreeing to the following terms of service, including those available by hyperlink, with Dot Badges. If you do not agree with its terms, do not use this website.
Dot Badges provides a range of services including but not limited to, enabling you to publish, sell, comment on, promote, and purchase art related products; interact with other members; and receive the benefits of Dot Badges’s product production service including payment processing, transaction handling, product manufacturing, packaging, order fulfilment and customer service.
You understand that all information, images, pictures, data, text, music, sound, photographs, graphics, video, messages, or other materials, whether publicly posted or privately transmitted, is the exclusive work and property of the person from whom such Content originated. Dot Badges does not claim any permanent ownership of your Content. You retain copyright and any other rights you already hold in Content which you submit, post, upload, display, or sell on or through Dot Badges. When you submit, post, upload, display, or sell Content, you grant Dot Badges a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive license (and sub-licensable) to use and archive the Content in accordance with or as reasonably contemplated by this Agreement.
Dot Badges does not manually screen Content before it is displayed on the website so occasionally members may inadvertently or deliberately submit and display content that breaches this Agreement. Inappropriate Content includes, but is not limited to, Content that infringes the copyright or other intellectual property rights of any person or company, or that defames or vilifies any person, people, races, religion or religious group, is obscene, pornographic, indecent, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable.
Dot Badges reserves the right to review, and if necessary remove, any Content from the website or to cancel your account at its sole discretion, either because that content breaches this Agreement or any applicable laws, or otherwise.
This means that you, and not Dot Badges, are entirely responsible for all Content that you upload for sale as products, post, email, transmit or otherwise make available via Dot Badges. Dot Badges does not control the Content posted via Dot Badges services and, as such, does not guarantee the accuracy, integrity or quality of such Content. You understand that by using Dot Badges services, you may be exposed to Content that is offensive, indecent or objectionable. Under no circumstances will Dot Badges be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted or otherwise made available via Dot Badges.
You understand that you will be exposed to Content from a variety of Dot Badges users and that Dot Badges is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such Content. You further understand and acknowledge that you may be exposed to Content that is inaccurate, offensive, indecent, or objectionable, and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against Dot Badges with respect thereto, and agree to defend, indemnify and hold harmless Dot Badges, its parent corporation, its subsidiaries, its licensors, and their respective officers, directors, employees and agents to the fullest extent allowed by law regarding all matters related to your use of Dot Badges service.
While we try to offer reliable data, we cannot promise that the Content and postings on Dot Badges website will always be accurate and up-to-date. You will be responsible for ensuring that your posts are accurate and do not include misleading information. You agree that you will not hold us responsible for inaccuracies in any postings on Dot Badges website.

By agreeing to these terms and condtions you also agree to have ownership rights to all content uploaded by you on this website. Incase of you choose to order any customised product from our website, please note you i.e. the buyer claims to have ownership of his/her artwork that he/she chooses to upload, Dot Badges shall in no way be responsible for any IP claims or legal matters.

Dot Badges and its designees shall have the right (but not the obligation) in their sole discretion to pre-screen, refuse, or remove any Content that is available via Dot Badges. Without limiting the foregoing, Dot Badges and its designees shall have the right to remove any Content that violates the Terms of Service or is otherwise objectionable. You agree that you must evaluate, and bear all risks associated with, the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content. In this regard, you acknowledge that you may not rely on any Content created by Dot Badges or submitted to Dot Badges, including without limitation information in Dot Badges collaborations, posts and in all other parts of Dot Badges.
You acknowledge, consent and agree that Dot Badges may access, preserve and disclose your account information and Content if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (i) comply with legal process; (ii) enforce the Terms of Service; (iii) respond to claims that any Content violates the rights of third parties; (iv) respond to your requests for customer service; or (v) protect the rights, property or personal safety of Dot Badges, its users and the public.
Without limiting other remedies, we may limit, suspend or terminate our service and user accounts, prohibit access to our website, delay or remove hosted Content, and take technical and legal steps to keep users off Dot Badges websites if we think that they are creating problems, possible legal liabilities, or acting inconsistently with the letter or spirit of our policies.
We also reserve the right to cancel unconfirmed accounts or accounts that have been inactive for extended periods of time.

You will not hold Dot Badges responsible for other users’ Content, actions or inactions, or collaborations. We have no control over and do not guarantee the quality, safety or legality of collaborations advertised, the truth or accuracy of users’ Content, the ability of parties to deliver on collaborations or that the parties will actually complete a transaction.
We cannot guarantee continuous or secure access to our services, and operation of the websites may be interfered with by numerous factors outside of our control. Accordingly, to the extent legally permitted, we exclude all implied warranties, terms and conditions. We are not liable for any loss of money, goodwill, or reputation, or any special, indirect, or consequential damages arising out of your use of our websites and services. Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you.
You must ensure that your access to this website and Dot Badges Service is not illegal or prohibited by laws that apply to you.
You must take your own precautions to ensure that the process that you employ for accessing Dot Badges’s service does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage own computer system. We do not accept responsibility for any interference or damage to any computer system that arises in connection with your use of this website or any linked website.

For any modifications in order, you must drop us a mail at support@dotbadges.com, in case of any partial refunds, the order will be blocked until refund clearance. Order will be dispatched only on clearance of refunds, timeline for clearance 2-3 working days. We do not accept liability for any losses arising directly or indirectly from a failure to provide Dot Badges Service, corruption to or loss of data, errors or interruptions, any suspension or discontinuance of Dot Badges service, or any transmissions by others in contravention of the registered members’ obligations as set out in this agreement.
You acknowledge that we may not be able to confirm the identity of other registered users or prevent them acting under false pretences or in a manner that infringes the rights of any person.

Dot Badges may terminate your access to all or any part of Dot Badges service at any time, with or without cause, with or without notice, effective immediately. You may terminate your use of Dot Badges service at any time, provided that all provisions of these Terms of Service, which shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Dot Badges will terminate your access to the site if you are determined to be, in Dot Badges’s sole discretion, a repeat infringer of the Content & Copyright Policy and/or these Terms of Service.
Dot Badges may, but shall not be obligated to, give you one warning if you have violated these Terms of Service prior to termination of your account.

 

 

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