Return, Refund & Exchange Policy

At Dot Badges, we take great care in creating, packing and shipping every order. Since many of our products are customised, personalised or made specifically as per the customer’s requirements, our return, refund and exchange policy varies depending on the type of product purchased. We request customers to carefully review product details, sizes, colours, customisation information and artwork before placing or approving an order.

Customised & Personalised Products

Products that are customised, personalised, made-to-order or manufactured specifically as per the customer’s requirements are generally not eligible for return, exchange or refund due to a change of mind, incorrect selection, dislike of the product or an error made by the customer while placing the order. This includes customised button badges, customised fridge magnets, customised luggage tags, customised passport covers, customised apparel, customised NFC products, wedding badges, baby shower badges, corporate and event products, enamel pins, embroidered and iron-on patches, stickers, posters, notebooks and other products manufactured or personalised specifically for an order.

However, if a customised product is delivered in a damaged or defective condition, if the wrong product has been supplied, if the product is materially different from the approved artwork or specifications, or if an item is missing from the order, the customer must contact Dot Badges within 48 hours of delivery. The customer may be required to provide the order number along with clear photographs or videos showing the issue. Once the claim has been reviewed and approved, Dot Badges may provide an appropriate replacement, exchange, store credit or refund depending on the circumstances.

Non-Customised Products

For eligible non-customised products, if the customer does not like the product, has changed their mind or has ordered the incorrect product, a return request must be raised with Dot Badges within 24 hours of delivery.

The product must be unused, unworn, unwashed, unaltered and returned in its original condition with all original tags, labels and packaging intact. Once the return request has been approved by Dot Badges, the customer will be required to self-ship the product back to us at their own cost. Dot Badges will not arrange a reverse pickup for returns arising from a change of mind, dislike of the product, incorrect product selection or any other reason not attributable to an error by Dot Badges.

Customers should not send a product back without first receiving confirmation and return instructions from Dot Badges. Once the returned product has been received and inspected, and provided it meets the return conditions mentioned above, the eligible product value will be issued as Dot Badges store credit or a coupon for a future purchase. Original shipping charges and the cost of self-shipping the return will not be refunded.

Returns received in a used, damaged, washed, altered or unsaleable condition, or without the original packaging where applicable, may be rejected. This return facility is available only for eligible non-customised products.

T-Shirt Size Exchanges

For eligible non-customised T-shirts, a size exchange may be requested within 5 days of delivery. The T-shirt must be unused, unworn, unwashed and unsoiled and must be returned with its original packaging and labels intact.

Once the returned item has been received and approved, store credit equivalent to the eligible product value may be issued, which can then be used to place a new order for the required size. Shipping or reshipping charges may apply. Custom-printed, personalised or made-to-order apparel may not be eligible for a size exchange unless specifically stated otherwise on the respective product page.

Damaged, Defective or Incorrect Products

If a customer receives a product that is damaged, defective or different from the product ordered, Dot Badges must be informed within 48 hours of delivery. The customer should provide the order number, photographs of the product and packaging and, where required, a clear photograph or video showing the defect or incorrect item.

Dot Badges may request additional information or photographs in order to verify the issue. If the claim is approved, an appropriate replacement, exchange, store credit or refund may be provided depending on the nature of the issue.

Where a return is required because of an error attributable to Dot Badges, Dot Badges will bear the applicable return shipping cost or arrange the reverse pickup where available.

Missing Products or Incomplete Orders

If any product is missing from an order, the customer must notify Dot Badges within 48 hours of delivery. Customers are requested to retain the original outer packaging and shipping label and provide photographs or videos of the package received and all products contained inside it.

Once the claim has been investigated and approved, the missing product may be reshipped or an appropriate refund or store credit may be provided.

Colour & Product Variations

The colour of a product displayed on a mobile phone, tablet, laptop or computer screen may vary slightly from the actual printed or manufactured product. Minor variations in colour, placement, stitching, printing, dimensions, texture or finishing may also occur due to differences in screen displays, printing methods, manufacturing processes, fabric or raw material batches and handmade or semi-handmade production methods.

Reasonable variations of this nature will not generally be considered manufacturing defects. In the case of customised products, slight colour differences between artwork displayed digitally and the final printed or manufactured product may occur.

Customer-Provided Artwork & Information

For customised orders, the customer is responsible for checking and approving all artwork, spellings, names, dates, phone numbers, addresses, sizes, colours and other information submitted before production begins. Dot Badges will not be responsible for errors that were already present in artwork or information provided or approved by the customer.

Once customised artwork has been approved or an order has entered production, changes, cancellations, returns or refunds may no longer be possible unless the finished product is defective, damaged, incorrect or materially different from the approved specifications.

Return Shipping

Where a return is approved because of a damaged or defective product, an incorrect product or another error attributable to Dot Badges, Dot Badges may arrange a reverse pickup or cover the approved return shipping cost.

For eligible returns arising from a change of mind, dislike of the product, incorrect size selection or incorrect product selection by the customer, the customer will be responsible for self-shipping the product back to Dot Badges at their own cost.

Customers should not send any product back without first contacting the Dot Badges customer support team and receiving return instructions. Products returned without prior approval may not be accepted.

Refunds

Once an eligible returned product has been received and inspected, the customer will be informed whether the return or refund request has been approved.

For eligible non-customised products returned because the customer does not like the product, has changed their mind or has ordered the incorrect product, the eligible product value will generally be issued as Dot Badges store credit or a coupon for a future purchase.

For damaged, defective, incorrect or missing products, depending on the circumstances, an approved claim may be resolved through a replacement, exchange, store credit, coupon or refund to the original payment method.

Where a refund to the original payment method is approved, Dot Badges will initiate the refund within 7–10 working days from the date of approval. After the refund has been initiated, the time taken for the amount to appear in the customer’s account may vary depending on the bank, card issuer, UPI provider or payment gateway.

Shipping charges are generally non-refundable unless the refund is being provided because of an error attributable to Dot Badges or where a refund of shipping charges is otherwise required under applicable law.

Order Cancellations

Orders may be cancelled only if processing or production has not already begun. Customised or personalised orders cannot normally be cancelled once artwork has been approved or the order has entered production.

Customers wishing to cancel an order should contact Dot Badges as soon as possible with their order number. Approval of a cancellation request will depend on the production and processing status of the order at the time the request is received.

Return-to-Origin Orders

If an order is returned to Dot Badges by the courier because of an incorrect or incomplete delivery address, incorrect PIN code, incorrect phone number, customer unavailability, refusal of delivery or repeated unsuccessful delivery attempts, the customer may be required to pay the applicable shipping charges before the order is dispatched again.

If a prepaid shipment is returned because of an error attributable to the courier and there was no valid delivery attempt, Dot Badges will review the shipment and provide an appropriate resolution.

If the customer chooses not to have an eligible returned order reshipped, applicable forward and return shipping charges may be deducted from any refundable amount. Customised products returned to Dot Badges as Return-to-Origin shipments are not automatically eligible for cancellation or refund, as they have been manufactured specifically for the customer.

Orders Delayed in Transit

Delivery timelines mentioned on the Dot Badges website are estimated unless expressly stated otherwise. Courier delays may occasionally occur due to operational disruptions, weather conditions, public holidays, strikes, government restrictions, natural events or circumstances outside the reasonable control of Dot Badges.

Any statutory rights available to the customer in relation to delayed delivery will remain unaffected.

How to Raise a Return or Refund Request

To raise a return, replacement, exchange or refund request, customers should contact Dot Badges through the customer support details mentioned on the website. The customer should provide their full name, order number, details of the product concerned, the reason for the request and any relevant photographs or videos.

Requests submitted outside the applicable reporting period may not be eligible for approval unless otherwise required under applicable law.

Inspection & Approval

Submitting a return, replacement, exchange or refund request does not automatically guarantee approval. All requests will be reviewed based on the order details, approved specifications, photographs or videos provided and, where applicable, the condition of the returned product.

Dot Badges may reject claims where the product has been used, worn, washed, altered, damaged after delivery, incorrectly handled or returned without approval. This does not limit any statutory rights available to customers under applicable law.

Consumer Rights

Nothing contained in this policy is intended to restrict any statutory rights available to customers under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable law in India. Where applicable law requires Dot Badges to provide a return, replacement, exchange or refund, the applicable legal requirement will prevail over this policy.

Policy Updates

Dot Badges reserves the right to amend or update this Return, Refund & Exchange Policy from time to time. Any revised version of the policy will apply from the date on which it is published on the Dot Badges website.

Last Updated: August 2026