Shipping & Delivery Policy

At Dot Badges, we aim to process, manufacture and dispatch all orders as quickly and carefully as possible. Since our website includes both ready-to-ship products and customised or made-to-order products, dispatch timelines may vary depending on the products included in an order.

Shipping Coverage

Dot Badges ships orders across India to serviceable PIN codes through trusted third-party courier and logistics partners. Delivery availability may vary depending on the destination PIN code and the serviceability of our courier partners.

If a particular PIN code is not serviceable by our regular courier partners, we may contact the customer to discuss an alternative shipping method, alternative delivery address or other available options.

Shipping Charges

Dot Badges currently offers free standard delivery on orders above ₹499, subject to the terms displayed on the website at the time of placing the order.

For orders below the applicable free-shipping threshold, shipping charges will be calculated and displayed at checkout before payment is completed. Shipping charges may vary depending on the order value, destination, package weight, product type and shipping method selected.

Any shipping charge applicable to an order will be clearly displayed before the customer completes the purchase.

Order Processing & Dispatch

Order processing time and delivery time are separate. Processing time refers to the time required by Dot Badges to prepare, manufacture, personalise, pack and hand over the order to the courier partner. Delivery time refers to the time taken by the courier partner to transport the shipment after it has been dispatched.

Ready-to-ship products are generally processed and dispatched within 1–2 working days, unless a different processing timeline is mentioned on the relevant product page.

Customised, personalised or made-to-order products may require additional production time depending on the type of product, quantity, customisation requested and artwork approval. The estimated production or dispatch timeline mentioned on the respective product page, quotation, order confirmation or customer communication should be considered applicable to that order.

Where an order contains both ready-to-ship and customised products, the complete order may be dispatched together once all products are ready unless Dot Badges chooses to dispatch the products separately.

Estimated Delivery Timelines

Once an order has been dispatched, delivery to most metro cities generally takes approximately 1–4 working days. Deliveries to other locations across India may generally take approximately 3–7 working days, depending on the destination and courier serviceability.

These are estimated shipping timelines and not guaranteed delivery dates. Sundays, public holidays and courier non-working days may not be counted as working days.

Remote locations, smaller towns, restricted areas or locations served through surface transport may require additional delivery time.

Artwork Approval & Production Delays

Where customer approval of artwork, design, text, names, colours or other customisation details is required, the production timeline will begin only after all necessary information and approvals have been received.

Any delay by the customer in providing artwork, approvals, information or confirmation may result in a corresponding delay in production and dispatch.

Once artwork is approved and production has begun, Dot Badges may not be able to expedite, modify or cancel the order.

Order Tracking

Once an order has been dispatched, tracking details will generally be provided through the registered contact details associated with the order. Customers can also use the Track Your Order facility available on the Dot Badges website where applicable.

Tracking information may take some time to update after the shipment has been handed over to the courier partner.

Delivery Attempts

Courier partners will attempt to deliver the shipment to the shipping address and contact details provided by the customer at checkout.

Customers are responsible for ensuring that the delivery address, PIN code and phone number provided while placing the order are complete and accurate.

If the customer is unavailable at the time of delivery, the courier partner may make additional delivery attempts depending on its internal delivery policy. The courier partner may also contact the customer by phone, SMS or other communication methods to coordinate delivery.

Dot Badges does not control the exact number or timing of delivery attempts made by third-party courier partners.

Incorrect or Incomplete Shipping Address

Customers are requested to carefully check their shipping address before placing an order. Dot Badges will not be responsible for delivery delays, failed deliveries or Return-to-Origin shipments caused by an incomplete or incorrect address, incorrect PIN code, incorrect phone number or other incorrect information supplied by the customer.

If a customer notices an error in the delivery details after placing an order, they should contact Dot Badges as soon as possible. We will try to update the information if the shipment has not already been processed or dispatched; however, address modifications cannot be guaranteed once a shipment has been handed over to the courier partner.

Return to Origin (RTO)

A shipment may be marked as Return to Origin (RTO) if the courier is unable to successfully deliver the package. This may occur because of an incomplete or incorrect address, incorrect PIN code, incorrect phone number, customer unavailability, refusal to accept delivery or unsuccessful delivery attempts.

Where an order is returned to Dot Badges due to incorrect information provided by the customer, refusal of delivery or customer unavailability, applicable reshipping charges will be payable by the customer if the order is to be dispatched again.

If an order is returned without a valid delivery attempt due to an error attributable to the courier partner, Dot Badges will review the shipment and may arrange for the order to be reshipped without additional shipping charges.

Customised, personalised and made-to-order products that are returned to Dot Badges as RTO shipments are not automatically eligible for cancellation or refund, since they have been manufactured specifically for the customer.

For other RTO cases, any refund eligibility will be determined in accordance with the Dot Badges Return, Refund & Exchange Policy.

Refused Deliveries

If a customer refuses to accept a shipment that has been correctly dispatched as per the order placed, the shipment may be returned to Dot Badges.

Applicable forward shipping, return shipping or reshipping charges may be charged or deducted from any eligible refundable amount.

Customised or made-to-order products refused at the time of delivery will not generally be eligible for refund solely because the customer no longer wishes to accept the order.

Shipping Delays

Delivery timelines are estimates and may occasionally be affected by circumstances outside the reasonable control of Dot Badges. These may include courier operational delays, bad weather, heavy rainfall, natural disasters, public holidays, strikes, road closures, government restrictions, festivals, high-volume sale periods or disruptions within the logistics network.

Dot Badges will make reasonable efforts to assist customers in tracking delayed shipments but cannot guarantee delivery on a specific date once the shipment has been handed over to a third-party courier partner.

Any statutory rights available to customers under applicable law in relation to delayed delivery remain unaffected.

Damaged Packages

If the outer package appears visibly damaged, tampered with or opened at the time of delivery, customers are advised to take photographs or a video of the package before opening it.

If the product inside the package is damaged, incorrect or incomplete, the customer must raise a request in accordance with the Dot Badges Return, Refund & Exchange Policy, including the required photographs and videos.

Lost or Undelivered Shipments

If tracking shows that an order has been delivered but the customer has not received it, or if the shipment appears to be lost in transit, the customer should contact Dot Badges as soon as possible with the relevant order number.

Dot Badges will raise an investigation with the courier partner. Courier investigations may require additional time, and the final resolution will depend on the outcome of the investigation.

Where a shipment is confirmed as lost or incorrectly delivered, Dot Badges will provide an appropriate resolution in accordance with the circumstances and applicable law.

Working Days

For the purpose of this policy, working days generally refer to Monday to Saturday, excluding Sundays, public holidays and other days on which Dot Badges or the relevant courier partner is not operational.

Specific production schedules may differ for customised or bulk orders.

Customer Responsibility

Customers are responsible for providing a complete and accurate delivery address, PIN code and active contact number when placing an order. Customers should also ensure that someone is available to receive the shipment at the delivery address or coordinate with the courier partner when contacted.

Any additional shipping or reshipping expenses arising from incorrect customer-provided information, refusal of delivery or repeated customer unavailability may be payable by the customer.

Contact Us for Shipping Queries

For questions regarding the dispatch or delivery of an order, customers may contact the Dot Badges customer support team through the contact details available on our website. Customers should provide their order number when contacting us so that the shipment can be identified and assistance can be provided quickly.

Consumer Rights

Nothing contained in this Shipping & Delivery Policy is intended to restrict any statutory rights available to customers under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable law in India. Where applicable law provides a customer with rights in relation to delivery, non-delivery or delayed delivery, those legal requirements will prevail over this policy.

Policy Updates

Dot Badges reserves the right to amend or update this Shipping & Delivery Policy from time to time. Shipping charges, free-shipping thresholds, courier partners and estimated delivery timelines may also change from time to time.

The applicable shipping charges and offers displayed on the website at the time an order is placed will apply to that order.

Last Updated: August 2026